How if I haven't received my items ordered?

[admin]

Firstly, we would like to have your trust that we are genuine and honest seller. You have shipped your items out within an acceptable time-frame (unless we have informed you about special schedule in due course) and with proper protection and highest level of carefulness.

Secondly, we hope you agree that, as this is an international shipment, something definitely will be out of our control and outcome may be un-expected.

Thirdly, your purchase is protected and we have protected it by insurance. It is just a matter of time for any administrative procedure to have issue fixed.

However, in most cases, the situation is actually not so complicated and prolonged. We can co-operate to have things settled quickly.

May I suggest a few steps for troubleshooting?

1) Have the tracking no. given by us on hand.
2) first having a look on our Hong Kong Post Tracking System, see if there is any update.

http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

* please take noted most overseas post office will not update the status online, so depends on your country, most parcels will show only a status of left Hong Kong (without saying it is delivered because it is never updated by destination post office).

3) We normally shipped via Hong Kong Post, so it is your local post office will handle this parcel. Ask your local officer if there is an online tracking system. If no, visit or call post office for this parcel enquiry.

4) In addition, you should also ask custom for this parcel. They may have sent you a notice, but missed. Contact them directly with the tracking no.

* We can do step (3) and (4) above for you, but we have to do it via our Hong Kong Post as a middle-man, that takes quite a long time, so if you can do it locally, we can find the result faster.

5) If (3) and (4) above not found the parcel, please contact us, we'll file a lost request for parcel right away via post office.

Then let's wait for either the parcel show up or the post office can confirm from destination post office that the parcel has been lost.